letbet Privacy Policy — Your Information Is Our Responsibility
Full details on how your personal information is collected, stored, and kept secure on the letbet platform.
Table of Contents
Introduction
letbet (referred to as "we", "our", or "the Company") operates a safe and reliable online betting and casino platform for players in Bangladesh. This privacy policy explains how letbet collects, processes, stores, and protects your personal information.
By using our website letbet.lat, you agree to the terms described in this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.
Important: letbet gives the highest priority to user privacy. Your information is never sold or transferred to unauthorised third parties.
This policy applies to all letbet users — both registered members and unregistered visitors.
Information We Collect
letbet collects your information in several ways. Below is a detailed breakdown of what we collect:
2.1 Information You Provide Directly
Information you give us when registering or using your account:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form)
- Payment details (bKash, Nagad, Rocket, or Upay number)
- Documents submitted for identity verification
- Information provided when contacting customer support
2.2 Automatically Collected Information
When you use the letbet platform, certain technical information is collected automatically:
- IP address and device identifier
- Browser type and operating system
- Traffic source and browsing behaviour on the site
- Betting and gaming activity logs
- Session duration and access times
- Cookie and local storage data
2.3 Information Received from Third Parties
In some cases, additional verifiable information about you may be obtained through payment processors or fraud prevention services. This information is used solely to ensure account security.
How We Use Your Information
letbet uses your information for the specific purposes below:
3.1 Account Management
Your personal information is essential for creating, verifying, maintaining, and managing your account. This includes login security, password recovery, and monitoring account activity.
3.2 Processing Financial Transactions
Financial information is used to process deposit and withdrawal requests through bKash, Nagad, Rocket, and Upay, to maintain transaction history, and to detect fraudulent activity.
3.3 Providing Customer Support
To give you the best support through 24/7 live chat and email, our team needs access to your account and transaction details.
3.4 Legal and Regulatory Compliance
Retaining certain information is a legal requirement in order to comply with Anti-Money Laundering (AML) regulations, verify age, and prevent fraud.
3.5 Service Improvement
User behaviour is analysed to continuously improve the platform experience, game selection, and payment processes.
3.6 Promotional Communication
With your consent, we may notify you about new offers, bonuses, and tournaments on letbet. You can request to stop receiving these communications at any time.
Cookies and Tracking Technologies
letbet uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser.
4.1 Essential Cookies
These cookies are necessary for the basic operation of the platform — maintaining login sessions, saving language preferences, and keeping security features active. They cannot be disabled.
4.2 Functional Cookies
These cookies are used to remember your preferences, settings, and personalised experience. Disabling them may limit some features of the site.
4.3 Analytical Cookies
These cookies collect information to help us understand how users interact with the site and to improve the quality of our service. Data collected is aggregated and kept anonymous.
You can disable or delete cookies at any time through your browser settings. However, doing so may cause some features of the letbet platform to not work properly.
Sharing Information with Third Parties
letbet never sells your personal information. However, necessary information may be shared with trusted third parties in the specific circumstances below:
5.1 Payment Service Providers
Information required to complete transactions through bKash, Nagad, Rocket, and Upay is securely transmitted to the relevant payment gateways. These service providers handle data according to their own privacy policies.
5.2 Game Providers
Gaming activity data may be shared with our game software partners, including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. This information is necessary for game operation.
5.3 Fraud Prevention and Security Services
Limited information may be shared with specialist security services to detect and prevent fraudulent activity.
5.4 Legal Obligations
Information may be disclosed as required to comply with court orders, lawful requests from law enforcement agencies, or other legal processes. In such cases, letbet will make every reasonable effort to notify you in advance.
Data Storage and Security
letbet takes the protection of your information very seriously. We apply industry-standard security measures that protect your data from unauthorised access, alteration, or disclosure.
6.1 Technical Safeguards
- SSL Encryption: All data transfers are protected by SSL/TLS encryption
- Password Hashing: Passwords are never stored in plain text
- Firewall Protection: Robust firewall systems to prevent unauthorised network access
- Regular Security Audits: Routine checks to identify and address platform vulnerabilities
- Two-Factor Authentication: An additional layer of security for high-value transactions
6.2 Administrative Safeguards
Only authorised staff who require it for their work can access user data. All staff are bound by confidentiality agreements and undergo regular security training.
6.3 Data Retention Period
We retain your information for as long as your account remains active. After an account is closed, certain information may be kept for a defined period to meet legal and regulatory obligations. Once that period has passed, the data is securely deleted or anonymised.
Security Advice: Use a strong password to keep your account secure and do not share your login details with anyone. letbet will never ask for your password by email or chat.
Your Rights
As a letbet user, you have the following rights over your own information:
7.1 Right to Access
You may request a copy of the information we hold about you at any time. We will provide it within a reasonable time after receiving your request.
7.2 Right to Rectification
If any information in your account is incorrect or incomplete, you can request that it be corrected. Some information may not be changeable without identity verification.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a defined period to meet legal obligations or resolve ongoing disputes.
7.4 Right to Object to Processing
You may object at any time to your information being used for marketing communications. We will act on this request without delay upon receiving it.
7.5 Right to Data Portability
You have the right to receive the information you have provided in a common, machine-readable format.
To exercise any of the rights above, contact our support team via 24/7 live chat or at [email protected].
Protection of Minors
letbet is for persons aged 21 and over only. We do not intentionally collect any information from minors.
An age verification process must be completed at the time of account registration. If we learn that we hold information belonging to a minor, that account will be closed and the information deleted immediately.
Notice to Parents and Guardians: If you believe your child has opened an account on letbet, please notify our support team immediately.
Privacy Policy Changes
letbet may update this privacy policy from time to time due to business changes, new legal requirements, or service improvements.
If any significant changes are made, we will notify you in the following ways:
- Displaying a clear notice on the website
- Sending a message to your registered email address
- Requesting confirmation at the time of login
The "Last Updated" date at the top of this page always indicates the most recent version. Continued use of the platform after changes have been made will be taken as your acceptance of the updated policy.
If you do not agree with any changes to the privacy policy, you may contact us to close your account.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following:
We generally aim to resolve your request as quickly as possible. For privacy-related complaints, please state the matter clearly so we can assist you promptly and effectively.